Terms

About this site

As required by section 43 of the Electronic Communications and Transactions Act, here are our details:

We do not belong to any self-regulatory or accreditation body, and we do not subscribe to a code of conduct or an alternative dispute resolution code.

What we offer

Find4U publishes small ads that link to websites. A one line ad is a small white tile, in the order it arrives. Bold: a wide tile in the colour you choose. Boxed: the biggest tile, at the top of your category.

Prices and how long ads run

A one line ad is free and runs for 365 days. You pay for clicks on paid ads: Bold ads cost R3 a click and Boxed ads cost R5 a click. A click is counted when someone clicks your ad on a Find4U page and goes on to your website, once per visitor per day. We leave out search engines, automated visits we can recognise, links to your ad placed on other sites, and repeated clicks from one internet address, and you can ask us to check any click count. [TO COMPLETE: these prices include VAT, or we are not registered for VAT.] There is no delivery cost or other fee.

There is no minimum period. A paid ad runs for up to 365 days, until you ask us to stop it. It does not renew by itself and we never charge you automatically.

You set a monthly budget when you place a paid ad, and you can change it in your Find4U account. Your ad stops showing, and no more clicks are charged, before a click would take it over that amount. It comes back on the 1st of the next month or when you raise your budget. Banner ads cost R10 a click, on the same terms, and any picture you upload, including logos and screenshots, must be yours to use. We may run a paid ad free for a trial period first, labelled "Ad". No clicks are charged during a trial, and charging starts only once we have agreed it with you. If you remove your monthly budget, there is no limit on what your ad can cost.

Placing an ad

A person reads every ad and its website before it runs, and we may turn down any ad or ask you to change it. Your ad must be honest, must point to a website you run or may advertise, and must follow South African law.

You can check and change your ad on the form before you submit it. Submitting it does not commit you to paying. You can change or withdraw it at any time before we approve it by emailing us.

We will tell you within 30 days of receiving your ad whether we can run it. A paid ad starts running once we have read and approved it. After each calendar month, we send you an invoice showing the number of clicks and what you owe for them.

How to pay

Pay the invoice by EFT or SnapScan, using the details on the invoice.

Cancellations and refunds

You can cancel a paid ad without giving a reason within 7 days of it starting, and you will not pay for the clicks it received. If you have already paid anything, we will refund it in full within 30 days of the day you cancel. To cancel, email us. This gives you at least the cooling-off right in section 44 of the Electronic Communications and Transactions Act.

After those 7 days, you can still stop a paid ad at any time by emailing us, and you pay for the clicks it received until it stopped. If you think a click count is wrong, tell us within 30 days of the invoice and we will check it. Nothing is charged for an ad we did not run.

Free ads can be taken down at any time by emailing us.

Keeping a record

You can save or print this page at any time. We email you an invoice for each paid ad, which is your record of the transaction. If you lose it, ask us for a copy within five years.

Security

This site uses an encrypted connection, and we never ask for or store your card or bank details on it. SnapScan handles SnapScan payments on its own secure system. Our privacy notice explains how we handle your personal information.

Removing ads

We may remove an ad that breaks these terms, is reported and found to be misleading, or whose website has stopped working. Anyone can report an ad on our report an ad page.

Using the ads

We check that each website exists and matches its ad, but we do not guarantee any advertiser's goods or services. Your dealings with an advertiser are between you and them.

Search rankings

Ads pay for people to visit their websites. We do not sell or promise search rankings, and links in ads are marked as advertising for search engines.

Complaints and the law

If something goes wrong, email us first and we will try to put it right. You can also complain to the National Consumer Commission. South African law applies to these terms, and this page does not take away any right the law does not allow you to give up.